Cancellation & Refund Policy

This policy outlines how X1 Plumb handles cancellations, deposits and refunds for our plumbing and gas fitting services, so you know exactly where you stand before booking.

Cancellations

Cancellations made more than 24 hours before a scheduled booking will not incur a cancellation fee.

Late cancellations within 24 hours of a scheduled service, or failure to grant access at the appointment time, may incur a fee to cover staff time, travel and rescheduling costs.

Deposits

Once work has begun or materials have been procured for your job, deposits become non-refundable.

If a booking is cancelled with adequate notice and no expenses have been incurred, your deposit may be recovered.

Refunds

Completed plumbing and gas fitting services are not eligible for refunds.

Refund requests for services that have not yet started, and for which no materials have been ordered, are assessed on a case-by-case basis. Any approved refund will be processed back to your original payment method.

Custom Work & Variations

Custom work, special-order materials, or approved variations to a job are non-refundable once ordered or installed.